FRENDO S.A.S with a capital of 90,000 euros.
Registered office: 1550 Chemin du Plan d'Olive, 13260 CASSIS, FRANCE
Phone number: 04 86 36 15 55
Email address: frendo@frendo.fr
Trade Directory (RCS) of Marseille No. 4649Z - NII
Individual tax identification number: FR40307298984
General Terms and Conditions of Sale of products sold on FRENDO.FR
Last updated: 22/05/2018
Article 1 - Purpose
These terms define the sales by the company FRENDO.FR of sports and leisure products on the Internet.
Article 2 - Prices
The prices of the products sold by FRENDO.FR are all-inclusive (VAT included), unless otherwise indicated and do not include shipping and administrative fees.
Article 3 - Orders
You can place orders on our website FRENDO.FR.
The various contractual information is provided in the French language, and confirmation will be requested when validating the order.
Article 4 - Validation of Your Order
All orders on the FRENDO.FR website imply acceptance of the general terms of sale. Each order confirmation implies full and unconditional acceptance of these general terms of sale, without exception or reservation.
All information provided and the order confirmation on the FRENDO.FR website shall serve as proof of the transaction.
The order confirmation is equivalent to a signature and acceptance of the transactions conducted.
A summary of your order data and these General Terms will be sent to you in PDF format to the email address provided during your order.
Article 5 – Payment
Validation of your order implies full payment of the order amount.
Payment for your purchases is made by credit card through the secure system. Payment is debited after order validation.
Article 6 – Right of Withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your order. Your right of withdrawal can be exercised without penalty or justification.
Products must be returned in their original condition (with instructions, accessories, and packaging). In this case, you are responsible. Any damage to the product may result in the cancellation of the right of withdrawal.
The cost of returning the products is the responsibility of the customer.
In the case of the right of withdrawal, FRENDO will refund the customer within 14 days after receiving the product, but only if the product is in its original condition. The refund will be made using the same payment method.
Article 7- Availability
Our products are distributed as long as stocks last.
In case a product is not available after the order is placed, FRENDO will inform you by email of the order cancellation, and no bank charges will apply.
Article 8 – Delivery
Our deliveries are made according to the means and delivery time chosen by you during your order.
Article 9 – Warranty
The products are guaranteed for 2 years, except for intensive use and/or misuse.
Article 10 – Liability
The products sold by FRENDO.FR comply with French law. FRENDO's liability cannot be invoked for non-compliance with the legislation of the importing country. It is your responsibility to check with the local authorities regarding the import and use conditions of FRENDO products you plan to order.
Climbing, mountaineering, canyoning, rappelling, caving, via ferrata, or other high-altitude activities can be dangerous and lead to serious or even fatal accidents if the equipment is used incorrectly or not properly maintained. These products should be used by experienced individuals. Adequate training on the use and maintenance of these products and safety measures must be followed before use. It is the user's responsibility to understand and use these products correctly.
Furthermore, FRENDO.FR is not liable for problems related to the internet, such as service interruptions, hacking, virus presence, or internet-related damages.
Article 11 - Applicable Law in Case of Disputes
In the event of a dispute, jurisdiction is expressly given to the Commercial Court of Marseille (13), even in cases of multiple defendants and counterclaims.
Article 12 - Intellectual Property
All elements of the FRENDO.FR website are and remain the intellectual and exclusive property of FRENDO S.A.S. It is prohibited for anyone to reproduce, exploit, rebroadcast, or use the elements of the FRENDO.FR website in any way without prior written agreement with FRENDO S.A.S.
All simple links or hyperlinks are strictly prohibited without prior written agreement with FRENDO S.A.S.
Article 13 - Personal Data
Frendo S.A.S collects a certain amount of personal data, namely:
Last name, first name, delivery and billing address, phone number, and email address
Login credentials (username and password)
Purchase history and "wish list"
Cookies and browsing data
This data is necessary for processing your order in order to deliver the products to you, and is therefore essential for the conclusion and execution of the sales contract that binds us.
It may also be useful for communicating information about the Frendo brand, products, the website, or providing you with commercial offers, if you agree during the validation of your order (you have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on that consent performed before its withdrawal).
The information is strictly confidential and is marked with an asterisk (*) when it is necessary for Frendo S.A.S and/or its service providers in the context of managing your order.
Following any legal injunction or to defend its rights or those of its employees, customers, or any other person, Frendo S.A.S may disclose this data to legally authorized entities.
Frendo S.A.S is committed to taking all necessary precautions to ensure the security of its files and the protection of its computer system, in particular to prevent your personal information from being distorted, damaged, or accessed by unauthorized third parties, and to refrain from transferring them to third parties.
This personal information is sent and stored with the website's hosting provider, whose contact information is provided in Article 2 of the "Legal Notices." They are also intended for our service providers who process them on our behalf, especially for payments, shipments and deliveries, hosting, email and newsletter distribution, statistical analysis (audience measurement), brand and product management. The contracts with these service providers and subcontractors are appropriate to protect your personal data and compliant with the applicable regulations.
You can subscribe to our newsletter and choose to be regularly informed of the offers available on the site. You can unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter.
Your personal data is kept as long as necessary to fulfill the purposes mentioned above. Generally, we keep them as long as you maintain your customer account and do not request deletion, or even longer if required by applicable regulations (tax regulations, sales, or warranty).
FRENDO S.A.S reserves the right to collect personal and
personal information concerning its customers. This information is essential for the proper management of
your order, as well as for improving the services and data that we provide to you.
This information may be transmitted to companies that enable FRENDO S.A.S to
carry out its business, such as those responsible for management, execution, delivery, or
payment.
Article 14 - Archiving and Proof
FRENDO S.A.S will archive a faithful copy of orders and invoices in accordance with
the provisions of Article 1348 of the Civil Code.
The computerized records of the company FRENDO S.A.S are considered by all parties
concerned as evidence of communications, transactions, and payments between various parties.